Frequently Asked Questions

MixBiz is a specialized online platform connecting suppliers with restaurant and cafe owners in the Gulf region. We provide product listings, quotation requests, and efficient procurement management services.

You can easily register by clicking the "Register" button at the top of the page, then filling out the form with required information. You will need to choose account type (supplier or business owner) and enter your contact details.

Yes, the platform is fully available in both Arabic and English. You can switch between languages anytime through the language menu at the top of the page.

We currently focus on Saudi Arabia with plans to expand to other Gulf countries. Most of our suppliers are located in major cities like Riyadh, Jeddah, and Dammam.

After logging in, go to "Account Settings" from the main menu. You can update your personal information, company details, and communication preferences from there.

Yes, you can submit a request to change account type by contacting the support team. Your request will be reviewed and verified before approval.

Click "Forgot Password" on the login page, then enter your email. We will send you a link to reset your password.

You can browse products through supplier listings, add desired products to cart, then complete the order process. You can also request a custom quotation before purchasing.

Fulfillment time depends on the supplier and product type. Usually ranges between 3-7 business days for available products. You will be informed of the specific duration upon order confirmation.

You can cancel or modify your order before supplier confirmation. After confirmation, you must contact the supplier directly for any modifications.

You can track your orders through your dashboard in the "My Orders" section. You will also receive email notifications for any updates.

Register as a supplier and complete your profile fully. Submit required documents (commercial registration, VAT certificate). Our team will review your application within 3-5 business days.

Featured suppliers get higher visibility in search results, special badge, and priority in recommendations. They can also display more products and access advanced analytics.

From supplier dashboard, go to "My Products" then click "Add New Product". Fill all required information and add clear product images.

We accept bank transfers, credit cards, and electronic payment services like Mada and Apple Pay. Some suppliers also accept cash on delivery for large orders.

Yes, VAT (15%) is added to all purchases according to Saudi Arabia regulations. You will receive a complete tax invoice with every order.

Yes, an electronic invoice is automatically issued for every order. You can download it from your dashboard or receive a copy via email.

The amount is deducted upon order confirmation by the supplier. For bank transfers, you must complete the transfer within 24 hours of placing the order.